FAQ's

What is non-emergency medical transportation, and when is it needed?

Non-emergency medical transportation is a service that helps individuals who are medically stable but have difficulty getting to their medical appointments or other healthcare-related destinations. It is needed when a patient has mobility challenges, lacks a suitable vehicle, or requires assistance during the journey.

What areas do you serve at ATN Medical Transportation LLC?

We proudly serve the Greater Washington, D.C. region, including Virginia (VA), Maryland (MD), Washington, D.C. (DC), and West Virginia (WV). Our mission is to ensure accessible transportation for all within this area.

How do I book a non-emergency medical transport with your organization?

Booking with ATN Medical Transportation is easy. You can call our dedicated customer service line, visit our website to submit a booking request. We're committed to providing convenient options for all our clients.

What types of non-emergency medical transportation services do you offer?

We offer a comprehensive range of services, including Ambulatory Transport, Wheelchair Transport, Stretcher Transport, Bariatric Transport, and Special Trips. Our skilled team tailors each service to meet your unique needs.

Are your drivers trained in medical assistance and patient care?

Absolutely. Our drivers are not only experienced in transportation but also undergo extensive training in medical assistance and patient care. They are compassionate, certified professionals dedicated to your comfort and safety.

How far in advance should I schedule a transportation service with ATN Medical Transportation LLC?

We recommend booking at least 48 hours in advance to secure your preferred time slot. However, we understand that medical needs can arise suddenly, and we do our best to accommodate same-day requests based on availability.

Can I bring a companion with me during the transport?

Yes, you can certainly bring a companion with you during the transport. We encourage it, as the presence of a companion can provide additional comfort and support, especially for individuals who may be anxious or require assistance.

What safety measures do you have in place to protect passengers during the COVID-19 pandemic?

ATN Medical Transportation prioritizes passenger safety. During the COVID-19 pandemic, we have implemented strict safety protocols, including regular vehicle sanitation, mandatory mask-wearing, and adherence to social distancing guidelines.

How do you handle special requests or unique transportation needs?

We understand that every patient's needs are unique. You can specify your special requests when booking, and our team will work with you to ensure your specific requirements are met. Your comfort and well-being are our top priorities.

What payment methods do you accept for your transportation services?

We accept various payment methods, including major credit cards, insurance plans, and Medicaid. Our aim is to make our services accessible and convenient for all, and we're happy to assist you with payment options.